General Conditions of Sale
Art. 1 – General provisions
1. By browsing this area, users access SUNFLOWERS, accessible via the URL: sunflowers25.com. Browsing and placing a purchase order on the site implies acceptance of the Terms and Conditions and Data Protection Policies adopted by the site itself, as indicated therein.
2. These General Conditions of Sale apply to the sale of goods and the supply of services with exclusive reference to purchases made on the site in accordance with the provisions of Part III, Title III, Chapter I, Consumer Code (Legislative Decree no. 206/05 amended by Legislative Decree no. 21/14 and Legislative Decree 70/03) by
Society SUNFLOWERS EUROPE Sp. z o.o.
ZAPUSTNA 8/21
02-483 WARSZAWA – Poland
PL5223358416
3. Before accessing the products and services provided by the site, the user is required to read these General Conditions of Sale, which are generally and unequivocally accepted at the time of purchase.
4. The user is invited to download and print a copy of the purchase form and of these General Conditions of Sale, the terms of which SUNFLOWERS reserves the right to modify unilaterally and without notice.
5. You can use the site and therefore access the products and services provided by SUNFLOWERS, and purchase them, in the main languages and those of the countries where SUNFLOWERS operates.
Art. 2 – Object
1. These General Conditions of Sale govern the offer, forwarding and acceptance of purchase orders for goods and services on SUNFLOWERS and do not govern, however, the supply of services or the sale of products by parties other than the seller who are present on the same site via links, banners or other
hyperlinks.
2. Before placing orders and purchasing products and services from other parties, we recommend checking their terms and conditions of sale.
Art. 3 – Conclusion of the contract
1. To conclude the purchase contract, you will need to complete the electronic form and send it following the relevant instructions.
2. It contains a link to the General Conditions of Sale, information on each purchased service and images of each product and its price, the payment methods available, the delivery methods for purchased products and the related shipping and delivery costs, a link to the conditions for exercising the right of withdrawal, and the methods and times for returning purchased products. The seller is not responsible for any inadequacy of the graphic representations of the products shown due to technical reasons, since the representations are for illustrative purposes only.
3. Prima di concludere il contratto, sarà chiesto di confermare l’avvenuta lettura delle Condizioni Generali di Vendita comprensive dell’Informativa sul diritto di recesso e del trattamento dei dati personali.
4. The contract is concluded when the seller receives the form completed by the user, after verifying the accuracy of the data contained therein.
5. The user will be obligated to pay the price once the online ordering process is completed. This will happen by clicking the “Submit Order” or “Checkout” button at the end of the wizard.
6. Once the contract is concluded, the seller takes charge of the order for its fulfillment.
Art. 4 – Utenti registrati
1. When completing the registration process, the user undertakes to follow the instructions on the site and to provide their personal data correctly and truthfully.
2. Once registered, the user will receive a confirmation email at the email address provided. Confirmation must be sent within 24 hours. After this period, if confirmation is not received, SUNFLOWERS will be released from all obligations to the user.
3. Confirmation will in any case exempt SUNFLOWERS from any liability regarding the data provided by the user. The user undertakes to promptly inform Nutritive Global of any changes to their data communicated at any time.
4. If the user provides inaccurate or incomplete data, or if the interested parties dispute the payments made, Nutritive Global will have the right to not activate or suspend the service until the relevant deficiencies are rectified.
5. Upon the user’s first request to activate a profile, SUNFLOWERS will assign them a username and password. The user acknowledges that these identifiers constitute the system for validating the user’s access to the Services and the only system capable of identifying the user. Any actions performed through such access will be attributed to the user and will be binding on the user.
6. The user undertakes to maintain the confidentiality of his/her access data and to safeguard them with due care and diligence and not to transfer them, even temporarily, to third parties.
Art. 5 – Disponibilità dei prodotti
1. Product availability refers to actual availability at the time the user places the order. However, this availability should be considered purely indicative because, due to the simultaneous presence of multiple users on the site, the products may be sold to other customers before the order is confirmed.
2. Even after the order confirmation email has been sent, there may be cases of partial or total unavailability of the goods. In this case, the order will be automatically corrected by eliminating the unavailable product, and the user will be immediately notified by email.
3. If the user requests cancellation of the order, terminating the contract, SUNFLOWERS will refund the amount paid within 30 days from the moment SUNFLOWERS became aware of the buyer’s decision to terminate the contract.
Art. 6 – Products offered
1. SUNFLOWERS markets:
Food supplements
Personal care products
Products for the family
The offer is detailed on our website at the link: sunflowers25.com
Art. 7 – Payment methods and prices
1. The price of the products and services will be that indicated from time to time on the site, except in the case of an obvious error.
2. In the event of an error, SUNFLOWERS will notify the buyer as soon as possible, allowing confirmation of the order at the correct price or cancellation. In any case, Nutritive Global will not be obliged to supply the item sold at the incorrectly indicated lower price.
3. Prices on the site include VAT and exclude shipping costs. Prices are subject to change at any time. Changes do not affect orders for which an order confirmation has already been sent.
4. Once you’ve selected the desired products and services, they’ll be added to your cart. Simply follow the purchase instructions, entering or verifying the required information at each step. Order details can be changed before payment.
5. Payment can be made via: Debit card, Credit card, Bank transfer
Art. 8 – Delivery
1. SUNFLOWERS ships throughout Europe, excluding the Vatican City and the Republic of San Marino.
2. SUNFLOWERS will only deliver to the user’s address provided at the time of purchase.
3. Delivery is generally made, for Italy, within 7 days, or, if no delivery date is specified, within the time frame estimated when selecting the delivery method and, in any case, within a maximum of thirty days from the date of confirmation.
4. For European Union countries, delivery will be made within 7-10 days, and in any case, within a maximum of thirty days.
5. In non-EU territories, delivery will take approximately 15/20 working days.
6. If delivery is not possible, the order will be sent to the warehouse. In this case, a notice will specify the location of the order and how to arrange a new delivery.
7. If you are unable to be present at the delivery location at the agreed time, please contact us again to arrange a new delivery date.
8. If delivery cannot take place for reasons beyond our control after thirty days from the date on which the order is available for delivery, we will assume that you intend to terminate the contract.
9. As a result of termination, all amounts will be refunded, including delivery costs, excluding any additional costs resulting from the choice of a delivery method other than the standard method offered, without undue delay and, in any case, within 30 days of the date of termination. Transportation costs resulting from termination may be additional and will be borne by the buyer.
10. Shipping costs are the responsibility of the buyer and are explicitly highlighted when placing the order.
Art. 9 – Transfer of risk
1. The risks relating to the products will pass to the buyer from the moment of delivery.
Art. 10 – Warranty and commercial conformity
1. The seller is responsible for any defects in the products offered on the site, including non-conformity of the items with the products ordered, pursuant to the provisions of Italian law.
2. If the buyer has entered into the contract as a consumer, i.e., any natural person acting on the site for purposes outside of any business or professional activity, this warranty is valid provided that the defect becomes apparent within 3 months of the date of delivery of the products; that the buyer submits a formal complaint regarding the defects within a maximum of 30 days from the date on which the defect was recognized by the latter; and that the online return form is correctly completed.
3. In the event of non-conformity, the user who entered into the contract as a consumer will have the right to obtain the restoration of the conformity of the products free of charge, through repair or replacement, or to obtain an appropriate price reduction or termination of the contract relating to the disputed goods and the consequent refund of the price.
4. Tutti i costi di restituzione per prodotti difettosi saranno sostenuti dal venditore.
Art. 11 – Withdrawal
1. In accordance with applicable legal provisions, the buyer has the right to withdraw from the purchase without penalty and without specifying the reason, within 14 days pursuant to art. 57 of Legislative Decree 206/2005 from the date of receipt of the products.
2. In the case of multiple purchases made by the buyer with a single order and delivered separately, the 14-day period starts from the date of receipt of the last product.
3. Users wishing to exercise their right to withdraw from the purchase may send an email, indicating their order number and name, to:
info@sunflowers25.com
4. The buyer must exercise the right of withdrawal by sending any explicit declaration containing the decision to withdraw from the contract or alternatively transmit the standard withdrawal form, pursuant to Annex I, Part B, Legislative Decree 21/2014 (not mandatory).
5. The goods must be returned to:
SUNFLOWERS EUROPE Sp. z o.o.
ZAPUSTNA 8/21
02-483 WARSZAWA – Poland
6. The goods must be returned intact, in their original packaging, complete in all their parts, and with the accompanying tax documentation. Without prejudice to the right to verify compliance with the above, the site will refund the cost of the returned products within a maximum of 14 days, including any shipping costs incurred by the user.
7. The costs incurred for returning the goods will be borne by the user.
8. Come previsto dall’art. 56 comma 3 del D.Lgs 206/2005, modificato dal D.lgs 21/2014, il sito può sospendere il rimborso fino al ricevimento dei beni oppure fino all’avvenuta dimostrazione da parte del l’acquirente di aver rispedito i beni.
9. The right of withdrawal will not apply if Nutritive Global’s services and products are included in the categories set out in Article 59 of Legislative Decree 206/2005.
10. The website will process the refund using the same payment method chosen by the buyer during the purchase process. In the case of payment by bank transfer, and if the user wishes to exercise their right of withdrawal, they must provide their bank details: IBAN, SWIFT, and BIC, which are necessary for the refund.
Art. 12 – Data processing
1. By using the site, you authorize the processing of your personal data. This policy also applies to the purposes of Article 13 of EU Regulation No. 2016/679, on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.
2. The data controller is SUNFLOWERS EUROPE Sp. z o.o..
3. The data controller, appointed by the owner, is Alessandro Bruzzone
4. The data will be processed at ZAPUSTNA 8/21, 02-483 WARSZAWA – Poland
5. Data processing is performed exclusively electronically, using IT tools and media designed to ensure data security and confidentiality. Stored information is protected from unauthorized access.
6. We process the data provided by users relating to purchase orders, payments (which may include name, address, contact details), IP address, and any other data communicated.
7. The purpose of using this data is to process purchase orders and payments, to communicate the data to third-party payment and shipping service providers, as well as to provide informational contacts regarding the site’s activities and services, and to provide commercial offers from affiliated companies and commercial partners.
8. The provision of data and consent to its processing for the purposes set out in the contract, i.e., the fulfillment of the order and the related payment, is necessary for the conclusion and execution of the contract itself. Therefore, refusal to provide such data or to consent to its processing will result in the user being unable to purchase the products and services offered.
9. Providing data and consenting to its processing for commercial communications is optional. However, refusal to provide such data or consent to its processing may result in the user being unable to receive these additional services.
10. The user always has the right to have his or her data updated, rectified, or integrated; to have data deleted, anonymized, or blocked if processed in violation of the law, including data whose retention is unnecessary for the purposes for which the data was collected or subsequently processed; and to have certification that the operations, including their content, have been brought to the attention of those to whom the data was communicated or disseminated, except where such compliance proves impossible or involves a manifestly disproportionate effort compared to the right being protected.
11. The user has the right to object, in whole or in part, to the processing of personal data concerning him or her for legitimate reasons, even if pertinent to the purpose of collection and processing of personal data concerning him or her for the purposes of sending advertising or direct sales materials or for carrying out market research or commercial communications.
12. The user may also revoke at any time the consent to the processing of his/her data previously given to SUNFLOWERS.
13. All rights provided for by EU Regulation 2016/679 may be exercised by the user by writing to the following email address: info@sunflowers25.com
14. Upon your first visit, you will be prompted to choose your language and offered the option to save your preferred language. To this end, you authorize the use of identification codes (cookies), which are small files sent from your internet server and stored on your computer’s hard drive.
15. The hard drive collects information about the user’s language preferences and stores the site pages visited. Cookies are used to prevent the user from receiving the same information repeatedly or in the wrong language, and to adapt the site’s content and presentation to the user’s browser type.
Art. 13 – Safeguard clause
1. In the event that one of the clauses of these General Conditions of Sale is invalid for any reason whatsoever, this shall in no way compromise the validity and compliance with the other provisions contained in these General Conditions of Sale.
Art. 14 – Contacts
1. Ogni richiesta di informazione potrà essere inviata via mail al seguente indirizzo info@sunflowers25.com
Art. 15 – Legge applicabile e foro competente
1. These General Conditions of Sale are governed by and interpreted in accordance with Italian law, without prejudice to any other mandatory prevailing law of the country of habitual residence of the buyer. Consequently, the interpretation, execution, and termination of the General Conditions of Sale are subject exclusively to Italian law.
2. Any disputes arising from or related to the same shall be resolved exclusively by Italian judicial authorities. Specifically, if the user is a Consumer, any disputes shall be resolved by the court of the user’s domicile or residence in accordance with applicable law.
These terms and conditions were last revised on January 27, 2025.